Our Values

"Treat the customer as if you are the customer."

Our experience in property investment has led us to understand what a customer expects when it comes to service. We are committed to providing exceptional customer service which extends beyond the settlement of your loan. We will ensure:

• we will endeavour to meet  you any time, any where. 
• If you have questions once your loan has settled, you can call us any time for support. 
• We will proactively review your lending to ensure that your loan is still serving your needs. If it isn't, we will call you and organise a free review. 

" In life, you don't get what you want, you get what you deserve." 

 We understand the hard work you have devoted to realising your aspirations in home ownership, property investment, and business ventures. Our team shares this deep commitment, as we are not only business owners, but homeowners and property investors. We have exerted tireless effort, resilience, and unwavering determination in our personal lives, amassing multimillion-dollar property portfolios with the primary goal of establishing enduring generational wealth for our families.

What does this translate to for you? 

It signifies our profound understanding of your need for a team of professionals who match your level of dedication in pursuing your objectives. This commitment is our solemn promise to you—a work ethic that surpasses all others. We substantiate this commitment through:

• The broadest office hours, encompassing 7 a.m. to 7 p.m., Monday through Friday.
• Offering appointments both before and after regular business hours.
• Facilitating weekend appointments for your convenience.
• Providing rapid, same-day responses to your emails and calls.
• Maintaining proactive communication throughout the entire settlement process.

We believe actions speak louder than words. Let us prove it to you. 

"...there's no problems, only solutions." 

 At Prime, we thrive on the challenges our clients face and, instead of dwelling on problems, we actively seek opportunities to provide innovative, practical, and effective solutions. Our dedication to this value ensures that we approach every task, project, and client relationship with a forward-thinking mindset, enabling us to navigate complexities, overcome obstacles, and drive success. We believe that by consistently prioritising solutions, we not only meet our clients' needs but also exceed their expectations, ultimately forging lasting partnerships built on trust and ingenuity